Privacy policy.

Jobtroo is an AI-powered career platform that helps job seekers find job opportunities, check job fit, create tailored application documents, and prepare for interviews through AI mock interview tools and related services.

This Privacy Policy explains how Jobtroo collects, uses, stores, shares, and protects personal information when you use our website, platform, software, tools, subscriptions, and services.

By using Jobtroo, you agree to the collection and use of your information as described in this Privacy Policy.

Jobtroo is operated by [Company Legal Name], trading as Jobtroo.

Registered address: [Insert Registered Address]
Email: hello@jobtroo.com

For privacy questions or data requests, contact us at hello@jobtroo.com.

We may collect the following types of information.

3.1 Account information

When you create an account, we may collect:

• Name
• Email address
• Password or authentication details
• Account preferences
• Subscription status
• Usage credits
• Country or region
• Login and account activity

3.2 Career and application information

To provide Jobtroo's services, you may upload or enter information such as:

• CVs, resumes, or career profiles
• Work experience
• Education history
• Skills
• Certifications
• Projects
• Achievements
• Job titles
• Career goals
• Job descriptions
• Cover letter details
• Supporting statement details
• Interview preparation details
• Salary expectations, if provided
• Location preferences
• Right-to-work or visa-related information, if provided by you

You are responsible for ensuring that any information you upload or provide is accurate and that you have the right to share it.

3.3 Job search and application activity

When using Jobtroo, we may collect:

• Jobs you search for
• Job descriptions you save or analyse
• Job match results
• Generated documents
• Application status updates
• Mock interview sessions
• Interview feedback and scores
• Download and export activity
• Feature usage history

3.4 Mock interview information

If you use the AI Mock Interview feature, we may process:

• Audio input
• Transcripts of your answers
• Interview questions
• AI feedback
• Interview readiness scores
• Session metadata, such as date, duration, and role being prepared for

Mock interviews are powered by a realtime AI voice service that transcribes your spoken answers and generates questions, feedback, and readiness scores. Audio is processed to produce the transcript and evaluation, and is not used for advertising.

3.5 Payment and subscription information

Payments are processed by third-party payment providers, currently Stripe and Paystack. The processor used depends on your region and currency (for example, NGN payments are handled by Paystack, while most other currencies are handled by Stripe). We do not store full card details.

We may receive and store:

• Subscription plan
• Billing email
• Payment status
• Invoice details
• Transaction reference
• Country or currency used for pricing
• Renewal or cancellation status

3.6 Technical and usage information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Session duration
• Error logs
• Performance data
• Approximate location based on IP address
• Cookies and similar tracking technologies

We use your information to:

• Create and manage your Jobtroo account
• Provide AI-powered job matching
• Generate CVs, resumes, cover letters, and supporting statements
• Run mock interview sessions
• Provide interview feedback and readiness scores
• Search and display job opportunities
• Improve generated content quality
• Track usage credits and subscription limits
• Process subscriptions and payments
• Send account, billing, and service notifications
• Provide customer support
• Improve platform performance and security
• Detect fraud, misuse, or abuse
• Comply with legal and regulatory obligations

Jobtroo uses artificial intelligence services to provide features such as:

• CV and resume extraction
• Job description analysis
• Job match scoring
• Document generation
• Cover letter generation
• Supporting statement generation
• Mock interview questions
• Interview feedback and scoring

We may use third-party AI providers, including OpenAI and Anthropic, to process your content and generate outputs.

You should not upload information that is unnecessary, highly sensitive, or unrelated to your job search. AI-generated outputs may contain errors and should be reviewed before use.

Where applicable, we process your personal information under one or more of the following legal bases:

• Contract: to provide the services you request
• Consent: where you choose to provide optional information or accept certain cookies
• Legitimate interests: to improve, secure, and operate Jobtroo
• Legal obligation: to comply with tax, accounting, regulatory, or legal requirements

We may share personal information with trusted third parties that help us provide Jobtroo, including:

• Cloud hosting providers
• Database and storage providers
• AI service providers
• Payment processors
• Authentication providers
• Email service providers
• Analytics providers
• Error monitoring providers
• Calendar and meeting providers, where relevant
• Job data or job search API providers, where relevant

We only share information as needed to operate, secure, improve, or provide the service.

We do not sell your personal information.

For one-to-one expert interview preparation sessions, Jobtroo uses a Jobtroo-owned Google Workspace account to create the calendar event and Google Meet link for each booking. Jobtroo does not connect to, read, or write to your personal Google Calendar.

When a session is booked, we may use:

• Candidate name and email
• Coach name and email
• Session date and time
• Job title or interview topic
• Meeting details

This information is used only to create and manage the booked session.

Jobtroo may display job opportunities from third-party sources, job boards, APIs, or publicly available listings.

We do not control third-party job websites and are not responsible for their privacy practices. When you click an external job link, you should review the privacy policy and terms of that external website.

Jobtroo uses essential cookies and similar technologies only for the operation of the service, including:

• Keeping you logged in and maintaining your session
• Remembering your preferences
• Supporting security and abuse prevention
• Basic performance and error monitoring

Jobtroo does not use advertising cookies or third-party marketing trackers, and does not sell or share your data for advertising purposes.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

We keep personal information only for as long as reasonably necessary to provide Jobtroo, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Typical retention periods may include:

• Account data: while your account is active
• Generated documents: while stored in your account or until deleted
• Billing records: as required for tax and accounting purposes
• Support messages: for as long as needed to resolve the issue
• Logs and analytics: for a limited period for security and improvement purposes

You may request deletion of your account by contacting hello@jobtroo.com.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Complain to a data protection authority

To make a request, contact us at hello@jobtroo.com.

We may need to verify your identity before completing your request.

Jobtroo may use service providers located in different countries. This means your information may be processed outside your country of residence.

Where required, we take steps designed to protect your information in accordance with applicable data protection laws.

We use reasonable technical and organisational measures to protect your information, including:

• Secure cloud hosting
• Access controls and role-based permissions
• Encrypted transmission where appropriate
• Authentication controls
• Monitoring and logging
• Secure payment processing through third-party providers
• Files you upload or generate (such as resumes, generated documents, and profile photos) are stored in access-controlled cloud storage buckets and are not publicly readable

However, no online service is completely secure. You are responsible for keeping your login details confidential.

Jobtroo is not intended for children under 16. If you are under the age of majority in your country, you should use Jobtroo only with permission from a parent or legal guardian.

We do not knowingly collect personal information from children.

Jobtroo may contain links to third-party websites, including job boards, employer websites, payment processors, or meeting platforms.

We are not responsible for the content, privacy policies, or practices of third-party websites.

We may update this Privacy Policy from time to time. If we make significant changes, we may notify you by email, through the platform, or by updating the effective date.

Your continued use of Jobtroo after changes means you accept the updated Privacy Policy.

For questions about this Privacy Policy or your personal information, contact:

Jobtroo
Email: hello@jobtroo.com